Refund policy

Because our products are perishable and require continuous frozen storage, we do not accept returns or exchanges.

If your order arrives damaged, melted, incorrect, or incomplete, please contact us within 24 hours of delivery at info@buza.com and include:

• Your order number
• A description of the issue
• Photos of the product and packaging

We will review your claim and may offer a replacement, store credit, or refund at our discretion.

We are unable to provide refunds or replacements for:

• Incorrect shipping addresses provided by the customer
• Orders left outside for an extended period after delivery
• Changes of mind after purchase
• Products that have been consumed