Shipping policy
At BUZA, every pint is made in small batches and delivered frozen to ensure the best quality and experience.
Delivery Schedule
Orders are fulfilled during our scheduled weekly drops and delivery windows. Delivery dates and availability will be communicated at checkout and may vary based on demand and location.
Delivery Area
We currently deliver within selected areas of New York City. If your address falls outside our delivery zone, you may not be able to complete your purchase at checkout.
Receiving Your Order
Because our products are perishable and require frozen storage, we recommend bringing your order indoors and placing it in the freezer as soon as it is delivered.
BUZA is not responsible for products that melt, soften, or become damaged after successful delivery due to being left unattended.
Delivery Issues
If your order arrives damaged, melted, incorrect, or incomplete, please contact us within 24 hours of delivery with:
- Your order number
- A description of the issue
- Photos of the product and packaging
We will review each case and work to resolve the issue as quickly as possible.
Incorrect Addresses
Customers are responsible for providing accurate delivery information. BUZA is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete addresses.
Weather & Unexpected Delays
While we make every effort to deliver orders on schedule, severe weather, traffic conditions, carrier delays, or other circumstances beyond our control may occasionally affect delivery times.